Cancellation Policy Information
At Rescue And Mountain Skills School, we pride ourselves on offering the most flexible cancellation policy in the outdoor education sector. We understand that life happens, and we aim to make rescheduling or canceling your course as straightforward as possible. Please review our policy below to understand your options.
Frequently Asked Questions
We believe in providing our customers with clarity and peace of mind when booking our courses. Our cancellation policy is designed to be fair and accommodating, ensuring that you can confidently plan your outdoor education with Rescue And Mountain Skills School.
What's the most important thing to know about canceling or rescheduling a course?
Our cancellation policy is simple and customer-friendly. Cancel more than 30 days before your course start date, and you’ll receive a 100% refund of your deposit and any payments made. If you cancel between 30 and 14 days, you'll receive 50% of your deposit or payments back as credit towards rescheduling another course. If you cancel within 14 to 7 days of your course, you'll still receive 25% of your deposit and/or payments as credit for a future course.
What are the steps a customer needs to take to cancel or reschedule?
To cancel or reschedule, please contact us as soon as possible via phone, text, or email. Our contact information can be found on our Contact page. We will guide you through the process and answer any questions you may have.
What are the penalties or fees associated with cancellations?
We have a straightforward structure. If you cancel more than 30 days before your course, you will receive a 100% refund. For cancellations between 30 and 14 days, you'll receive 50% of your payments as credit for rescheduling. Canceling between 14 and 7 days still grants you 25% of your payments as credit for a future course. This is designed to be one of the most accommodating policies in the industry!
How far in advance do customers need to notify you to get the most refund/credit?
Notify us as soon as possible. You can receive a full refund by cancelling more than 30 days before the course start. Cancelling between 14 and 30 days results in 50% credit, and cancelling between 14 and 7 days still provides a 25% credit towards future courses.